Shipping policy

This Information Notice separately describes the shipping conditions for physical products purchased from the online store and the transportation of footwear as part of the online repair service.

1. Physical products: bags, belts, and other items

For deliveries in Italy, orders totaling €90.00 or more qualify for free shipping. For orders below €90.00, applicable shipping fees are calculated and displayed during checkout before payment is confirmed.

For destinations outside Italy, the free shipping provided for orders in Italy totaling €90.00 or more does not apply. Any shipping options and fees available for the selected destination are displayed at checkout before payment.

The total order price, including applicable taxes and any delivery costs, is displayed before the customer places an order requiring payment.

2. Preparation and delivery of physical products

Orders are prepared and shipped without undue delay. Any times indicated on the website, at checkout, or in the order confirmation are estimates. Unless a different period has been expressly agreed, delivery will take place within the period required by applicable law.

When Caruso Calzolaio engages the carrier, the risk of loss or damage to the products remains with Caruso Calzolaio until the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods, except in cases provided for by law.

3. Online shoe repair service

Submitting a quote request does not, by itself, entail any payment obligation. After assessing the request, Caruso Calzolaio communicates the proposed work, the final price, and, where possible, an estimated completion time before requesting payment.

For online repairs with both pickup and return delivery in Italy, transportation costs are included in the repair price communicated to the customer, and no separate shipping fee is charged.

For repair requests involving pickup and/or return delivery outside Italy, Caruso Calzolaio may request a contribution toward transportation expenses or full payment of the related costs, depending on the destination and the actual cost of the service. Any additional amount is communicated before payment and must be accepted before the service begins.

4. Pickup and return delivery of footwear

After confirmation of the repair and payment, the customer receives instructions for preparing the package and arranging pickup. The customer must pack the footwear carefully and follow the instructions received. Once the work is completed, the footwear is returned to the address provided by the customer.

Total times depend on transportation, the type of repair, the condition of the footwear, and the availability of materials. The estimates provided do not limit the consumer’s mandatory rights.

5. Tracking, addresses, and delivery issues

When available, information for tracking the shipment is provided. The customer is responsible for providing a complete and correct pickup and/or delivery address. In the event of significant delay, non-delivery, loss, or damage during a shipment arranged by Caruso Calzolaio, the customer must contact us promptly to allow us to investigate with the carrier.

6. Returns and right of withdrawal

Conditions relating to returns, refunds, and the right of withdrawal are governed separately by the Information Notice on returns, refunds, and the right of withdrawal.

7. Contact details

Caruso Michele – Caruso Calzolaio
Via II Boschetto 4, 71015 San Nicandro Garganico (FG), Italy
Email: info@carusocalzolaio.com
Phone: +39 376 277 2770